Digital Services Act Compliance

1. Platform Identity

Gyfts is an online discovery and directory platform connecting users with holistic, complementary, alternative, and metaphysical health practitioners and modalities across the MACH framework. The platform is operated by:

For full legal operator information, see our Imprint.

2. Platform Classification Under the DSA

Gyfts operates as an online platform within the meaning of Article 3(i) DSA — we store and make available to the public information provided by practitioners and other users, and we connect recipients of our services with third-party providers.

Gyfts is not a Very Large Online Platform (VLOP) or Very Large Online Search Engine (VLOSE) as defined under Article 33 DSA. Our active user base does not reach the 45 million monthly active recipients threshold in the European Union, and we have not been designated as a VLOP by the European Commission. We are therefore subject to the baseline DSA obligations applicable to all online platforms, and not to the additional obligations imposed on VLOPs.

3. Single Point of Contact (Article 11 DSA)

In accordance with Article 11 DSA, Gyfts designates the following single point of contact for direct communications from EU member state authorities, the European Commission, and the European Board for Digital Services:

Users who wish to contact Gyfts regarding their rights or concerns under the DSA may also use legal@gyfts.io.

4. Content Moderation (Articles 14–17 DSA)

4.1 Prohibited Content

Gyfts prohibits content that is illegal under EU or applicable national law, or that violates our platform policies. This includes but is not limited to:

• Content constituting illegal discrimination under EU law or member state law
• Content that makes unsubstantiated medical claims or promotes unsafe practices
• Misleading or fraudulent practitioner representations
• Harassment, hate speech, or content targeting individuals
• Content that infringes third-party intellectual property rights
• Spam or artificially generated reviews

4.2 How We Moderate Content

Practitioner profiles are self-submitted. Gyfts applies a combination of proactive editorial review, automated content checks, and reactive moderation through user notices and authority requests. Our verification process checks identity and, where submitted, professional credentials — but does not constitute endorsement. See our Verification Policy.

AI-generated content on the platform (including Vidi recommendations and article summaries) is reviewed editorially before publication and is subject to our Publishing Policy.

4.3 Notice and Action Mechanism (Article 16 DSA)

Any person or organisation may submit a notice to Gyfts regarding content they believe to be illegal or in violation of our platform policies.

We will acknowledge your notice and inform you of our decision and the reasons for it. We will act on valid notices without undue delay.

4.4 Statement of Reasons (Article 17 DSA)

Where Gyfts restricts, removes, or otherwise acts on content or accounts, we will provide the affected practitioner or user with a clear statement of reasons including the legal or policy basis for the action, the scope of the action taken, and available redress mechanisms.

5. Internal Complaint Handling (Article 20 DSA)

If you are a practitioner or user who has been subject to a moderation action by Gyfts — including removal of content, suspension of account, or other restriction — you have the right to lodge a complaint with us free of charge.

Complaints should be submitted to legal@gyfts.io with the subject line “DSA Complaint”. Please include your account details, the action you are disputing, and the grounds for your complaint.

We will handle complaints in a timely, non-discriminatory, diligent, and non-arbitrary manner. We will notify you of the outcome and the reasons for our decision.

6. Out-of-Court Dispute Settlement (Article 21 DSA)

If you are not satisfied with the outcome of our internal complaint handling, you have the right to refer the matter to a certified out-of-court dispute settlement body in accordance with Article 21 DSA.

The European Commission maintains a list of certified dispute settlement bodies. Gyfts commits to engaging in good faith with any certified body selected by a user or practitioner, and to being bound by the outcome where required under applicable law.

You may also contact the Digital Services Coordinator (DSC) of any EU member state in which you are based. A list of DSCs is available from the European Commission.

The EU Online Dispute Resolution platform is available at: https://ec.europa.eu/consumers/odr/

7. Trusted Flaggers (Article 22 DSA)

Gyfts recognises the role of trusted flaggers designated by EU member state Digital Services Coordinators. Notices submitted by trusted flaggers will be prioritised and processed with particular diligence. Trusted flagger notices should be submitted to report@gyfts.io with appropriate identification.

8. Advertising Transparency (Article 26 DSA)

Gyfts does not serve third-party advertising on the platform. Anthropic's products, which power elements of the Gyfts interface, operate under a separate ad-free policy.

Gyfts offers practitioners the ability to purchase featured or elevated placement within the directory. These placements are commercial arrangements and are disclosed to users. For full information on how placements work and how they are distinguished from organic listings, see our Ranking & Recommendation Transparency Policy.

Gyfts does not use profiling-based targeting or engagement amplification techniques in connection with any commercial placements.

9. Recommender Systems (Article 27 DSA)

Gyfts uses algorithmic systems to surface and rank practitioners, modalities, conditions, and articles. Our AI assistant (Vidi) generates personalised recommendations based on user-provided inputs.

A full description of the main parameters used in these systems, their relative importance, and the options available to users to modify or disable them is set out in our Ranking & Recommendation Transparency Policy and our AI Transparency & Usage Policy.

10. Protection of Minors (Article 28 DSA)

Gyfts does not knowingly direct its services to minors. The platform is intended for adults aged 18 and over. We do not deploy profiling-based systems for presenting content to users we know to be minors, and we do not present advertising based on profiling to any users.

If you believe a minor is using the platform in a manner that poses a risk to their safety, please contact report@gyfts.io.

11. Transparency Reporting (Article 15 DSA)

As a platform that does not meet the VLOP threshold, Gyfts is subject to the simplified transparency reporting obligation under Article 15 DSA rather than the full reporting regime under Article 24.

We are committed to publishing an annual transparency report covering the volume and nature of content moderation actions taken, notices received and acted upon, complaints handled, and out-of-court dispute referrals. Our first transparency report will be published following our first full year of operation under the DSA framework.

12. Data Protection and the DSA

DSA obligations are exercised in conjunction with, and without prejudice to, our obligations under GDPR (Regulation (EU) 2016/679). Processing of personal data in connection with content moderation, notice handling, and complaint resolution is carried out on the legal basis of legal obligation (Article 6(1)(c) GDPR) and legitimate interests (Article 6(1)(f) GDPR).

For information about your data protection rights and how to exercise them, see our Privacy Policy. Data protection enquiries: privacy@gyfts.io

13. Updates to This Statement

Gyfts will update this statement as the platform grows, as guidance from the European Commission or Digital Services Coordinators evolves, and upon formal appointment of our EU legal representative under Article 13 DSA. Material changes will be reflected in the “Updated” date at the top of this page.

Questions about this statement or our DSA obligations: legal@gyfts.io

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