Results for “Refund a session”
4 results
Guides
- Refund a session, bundle or ticketOpen the sale from Bookings, on the Sales tab, and select Manage, or open the booking itself and select Refund. Choose the amount, add a reason the client will see, and confirm. The money goes back to the client's original payment method and the client is notified. Gift cards can't be refunded.
- Organization roles and what they can doOrganizations have four roles. The Owner can do everything, including deleting the organization. Managers run the team, profile, events, schedules and sales, but not billing. Billing managers handle the subscription, invoices and refunds. Staff practitioners deliver sessions and have no admin access unless you give them extra permissions.Video
- Cancel or reschedule a bookingGo to Bookings in your account, select Manage on the booking, then Request reschedule or Cancel booking. Before you cancel, you'll see exactly how much you'll get back under the practitioner's cancellation policy. A reschedule request goes to the practitioner, and your session stays as it is until they accept.
- Sell a bundle of sessionsCreate a service and choose Bundle as its structure. Set the number of sessions (at least two), the bundle price, and how many days it stays valid. Clients pay once, then book each session from their dashboard with Book next session, and always see how many sessions they have left.
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