Answer a client's reschedule request
When a client asks to move a session, the request appears under Bookings, on the Reschedule requests tab, with the original and proposed times. Select Accept to move the booking or Decline to keep the original time. Accepting moves any payment with the booking, so nothing is charged again.
- Open your requests
Go to Bookings and open the Reschedule requests tab. The number on the tab shows how many are waiting.
- Compare the times
Each request shows the Original time and the Proposed time.
- Accept or decline
Select Accept to move the session to the proposed time, or Decline to keep it at its original time.