Answer a client's reschedule request
When a client asks to move a session, the request appears under Bookings, on the Reschedule requests tab, with the original and proposed times. Select Accept to move the booking or Decline to keep the original time. Accepting moves any payment with the booking, so nothing is charged again.
- Open your requests
We email you when a client asks to reschedule. Go to Bookings and open the Reschedule requests tab.
- Compare the times
Each request shows the Original and Proposed times side by side.
- Accept or decline
Select Accept to move the session to the proposed time, or Decline to keep it at its original time. The client gets an email either way.
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