Cancel or decline a client's booking
Go to Bookings, select Details on the booking and choose Cancel booking. Add a reason if you like, then confirm. The client is told right away and gets a full refund. For a request you haven't accepted yet, select Decline instead; the client isn't charged.
- Open the booking
Go to Bookings and select Details on the booking you need to cancel.
- Cancel it
Select Cancel booking. You can add a reason for the client, then select Cancel booking again to confirm.
- Check it's done
The booking moves to the Cancelled tab, and the client gets a notification.
Not accepted yet? Select Decline on the request, then Decline request. The client's card is never charged.
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