Mark a client as a no-show
Every client counts as attended unless you say otherwise. If someone didn't come, open the booking after the session and select Mark as no-show. It's a label for your records: your payment isn't affected. You can undo it for 7 days after the session.
- Open the booking
Once the session has ended, go to Bookings and open it. Under Session outcome, select Mark as no-show.
- That's it
The booking shows No-show. You're paid as usual, exactly as for a completed session.
- Changed your mind?
Select Undo no-show. The booking shows the date and time you can change it until, 7 days after the session ends.
For organizations
Open Sales, choose Sessions and select Manage on the session. Every session is listed, including ones booked from a bundle, free sessions and ones not yet charged. Under Session outcome, select Mark as no-show. The staff practitioner who ran it can also mark it from their own Bookings.
If a client says the session didn't go ahead
You'll get a notification. Refunds are your decision: if you agree, refund them from Sales.
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