Get help, or change your staff entitlements and locations

Ask a question

Open Support, choose A question or problem, and send. Owners, managers and billing managers can all use it; we reply to the sender's account email.

Change staff entitlements

1. Pick a number

   In Billing, choose how many staff entitlements you want and select Review change. You can't go below the staff and pending invites already using one.

2. Adding more

   You'll see the exact charge for the rest of this billing period before you pay. The new places work as soon as payment goes through.

3. Going down

   The drop happens at your next renewal, and you keep what you have until then. Unused time isn't refunded. Changed your mind? Select Keep in Billing.

Don't see the Staff entitlements control? Your plan's entitlements are arranged with our team, so use Request staff entitlements instead. More locations are always a request: pick Request locations in Billing and we'll confirm with you first.